Refund Policy

Last updated: 2026-11-11

Canceling a subscription

You may cancel an eligible subscription through the billing portal. Cancellation normally stops the next renewal, while access continues through the end of the already-paid billing period unless stated otherwise.

Refund requests

Payments are generally non-refundable once credits, model processing, downloads, or other paid benefits have been used. If you were charged because of a technical or billing error, contact us promptly with the account email, charge date, and a description of the problem.

Where applicable law provides a mandatory cancellation or refund right, that right applies regardless of this policy.

To request review, email support@wanspicy.com with the account email, charge date, amount, order or payment reference and a concise description. Do not send full card details. A request is not an automatic approval; the payment state, used benefits, provider records and applicable rights must be checked.

Completed results and creative dissatisfaction

A completed generation that is visually unwanted, contains artifacts or does not follow the prompt exactly is not automatically a service-side failure. AI results vary, and Credits pay for the processing attempt rather than a guaranteed creative outcome. Review the prompt and settings before retrying, and change one variable at a time when the task completed normally.

This distinction does not prevent review of a genuine technical error. Keep the original task reference, displayed status and error details. Submitting the same paid request repeatedly while the first task remains pending can make the record harder to resolve and does not establish additional refund eligibility.

Duplicate or unauthorized charges

Report duplicate or unauthorized charges as soon as possible. We may request information needed to locate the transaction and protect the account. Contacting us first can help resolve mistakes without delaying account access.

If you believe an account was compromised, change or secure the associated sign-in method and include only the transaction details needed to identify the charge. A bank dispute can affect account and payment access while it is being investigated. Nothing in this Policy limits rights that a card network or applicable law requires.

Provider failures

A failed or incomplete generation does not automatically create a cash refund. Where supported, we may restore credits or retry access after confirming a service-side failure.

A service-side failure can include a task that reaches a recorded failed state because the Product or model provider could not complete the request. A task that is still pending, a rejected content request, a user-canceled request or a completed clip the user dislikes may require a different resolution. The available task record controls; elapsed time alone does not prove failure.

Credit restoration or retry access is intended to return eligible processing value, not to promise the next result will meet a creative preference. A cash refund can still be considered for a verified billing error or where required by law, but it is not the default result of every model or provider error.

Credit packs, subscriptions and unused value

One-time Credit packs do not automatically renew. Subscription cancellation normally stops the next eligible renewal while access continues through the already-paid period. Unused Credits, a changed model catalog or a decision not to continue using the service do not by themselves create a cash refund unless the checkout terms or applicable law say otherwise.

Annual plans can be charged upfront while Credits are released in monthly windows. Canceling future renewal does not convert already released or expired monthly allowances into cash. Consult the current Pricing page and checkout terms for the offer attached to the order under review.

How a request is evaluated

We compare the account, payment, task and provider records that are available. We may ask for the exact URL, task ID, timestamp or screenshot of a displayed error, but do not send unlawful intimate media or unnecessary private information by ordinary email. There is no fixed approval time because payment verification and provider evidence can differ by case.

The outcome may be an explanation of the existing task state, restored Credits, retry access, correction of a duplicate charge, cancellation of future renewal or a cash refund where justified. This list describes possible outcomes rather than a guarantee for any individual request.

Keep confirmation of the submitted request and any response. Do not create additional purchases merely to test whether an earlier billing problem has cleared. The original order and task records are the starting point for review.